Refund policy
This refund and cancellation policy outlines how you can cancel or seek a refund for a product / service that you have purchased through the Platform. Under this policy:
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Cancellations will only be considered if the request is made 2 days before the delivery date the order. However, cancellation requests may not be entertained if the orders have been communicated to such sellers / merchant(s) listed on the Platform and they have initiated the process of shipping them, or the product is out for delivery. In such an event, you may choose to reject the product at the doorstep.
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We do not accept returns or replacements as our products are perishables. In case of receipt of damaged or defective items, please report to our customer service team. The request would be entertained once the seller/ merchant listed on the Platform, has checked and determined the same at its own end. This should be reported within 24 hours of receipt of products for replacement. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within the same day of receiving the product. The customer service team after looking into your complaint will take an appropriate decision, replacement will be delivered within 24 hours.
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In case of any refunds approved by BOBO CAKERY, it will take 10 days for the refund to be credited to the original source of payment.
